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1. Information We Collect
 

Information You Provide

We may collect information that you voluntarily provide, including:

• Your email address when you join The Other Side Dispatch.

• Your first name, if the subscription form requests it.

• Information included in messages, inquiries, or contact forms.

• Communication preferences.

• Information connected with project support, purchases, or contributions, when applicable.

Please do not submit sensitive personal information through our forms or email communications.

Information Collected Automatically

When you visit the website, Wix and other enabled website services may automatically collect technical and usage information, including:

• Internet Protocol address.

• Browser type and device type.

• Operating system.

• General geographic region.

• Pages viewed and time spent on the website.

• Referring website or source.

• Date and time of visits.

• Cookie identifiers and similar technologies.

• Website performance, security, and diagnostic information.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Information

We may use collected information to:

• Operate, maintain, secure, and improve the website.

• Send The Other Side Dispatch to people who have subscribed.

• Announce illustrated audiobook chapters, music releases, cinematic videos, universe discoveries, character reveals, and project updates.

• Respond to questions, inquiries, or support requests.

• Understand how visitors use the website.

• Improve website navigation, design, accessibility, and content.

• Prevent fraud, abuse, security threats, or technical problems.

• Maintain records of subscriptions, consent, and unsubscribe requests.

• Process or confirm project support and transactions when applicable.

• Meet legal, regulatory, accounting, or administrative obligations.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

3. The Other Side Dispatch

When you submit your email address through The Other Side Dispatch form, you consent to receive email communications from The Other Side Universe.

Dispatch emails may contain:

• New chapter and audiobook announcements.

• Original music and music-video releases.

• Cinematic content.

• Character and location reveals.

• Universe discoveries and archive additions.

• Website updates.

• Project news, milestones, and support opportunities.

You may unsubscribe at any time by using the unsubscribe link included in an email or by contacting us directly.

Unsubscribing stops future marketing emails, although we may retain limited records needed to honour your request, demonstrate consent history, prevent accidental resubscription, or comply with legal obligations.

We do not purchase email lists, and we do not knowingly add people to The Other Side Dispatch without their consent.

4. Cookies and Similar Technologies

The website may use cookies and similar technologies to operate properly, remember preferences, understand website activity, improve performance, and support enabled integrations.

Cookies may include:

Essential Cookies

These are required for website security, navigation, forms, accessibility, and basic Wix functionality.

Functional Cookies

These may remember settings or improve how website features work.

Analytics Cookies

These may help us understand visitor numbers, traffic sources, popular pages, and website performance.

Marketing or Third-Party Cookies

These may be used by third-party video, social-media, advertising, or embedded-content services if those features are enabled.

Where required, non-essential cookies will be activated only after you provide consent through the website’s cookie settings or consent banner.

You can also manage or delete cookies through your browser settings. Disabling some cookies may affect the operation of certain website features.

5. Wix Hosting and Website Services

This website is created and hosted using Wix.

Wix may process website information on our behalf to provide hosting, security, form submission, analytics, email-marketing, database, communication, and other website services that we enable.

Information may be stored or processed using Wix infrastructure or approved service providers located in Canada, the United States, Europe, Israel, or other jurisdictions.

Wix’s handling of information is also governed by its own privacy policies and service terms.

6. Support and Payment Services

The Support the Universe button may direct visitors to a third-party payment, membership, crowdfunding, or contribution platform.

When you use an external support or payment service:

• The provider may collect your name, email address, billing information, payment details, and transaction information.

• The provider processes payment information under its own privacy policy and terms.

• We generally do not receive or store your complete credit-card or bank-account details.

• We may receive limited information such as your name, contribution amount, email address, transaction status, or message.

Please review the privacy policy of the applicable support or payment provider before completing a transaction.

7. YouTube, Social Media, and External Platforms

The website may contain links to or content from platforms such as:

• YouTube.

• Facebook.

• Instagram.

• X.

• LinkedIn.

• TikTok.

• Other social-media, streaming, music, or video services.

When you follow an external link or interact with embedded content, the external platform may collect information about your visit according to its own privacy policy.

We do not control the privacy practices, cookies, tracking technologies, availability, or content of third-party websites and platforms.

8. How We Share Information

We may share information only when reasonably necessary with:

• Wix and its website-service providers.

• Email-delivery and newsletter providers.

• Analytics, security, hosting, and technical-service providers.

• Payment or project-support platforms.

• Professional advisers, accountants, legal advisers, or contractors.

• Government authorities or law-enforcement bodies when legally required.

• A successor operator if the project or website is reorganized, transferred, or sold.

Service providers may use information only as permitted by their agreements, instructions, and applicable law.

We do not sell personal information to advertisers or data brokers.

We do not disclose Dispatch subscriber lists for unrelated third-party marketing.

9. International Processing

Some service providers may store or process information outside your province, territory, or country.

As a result, information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.

Where appropriate, we rely on service-provider agreements and other safeguards intended to protect information during international processing.

10. Information Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• While you remain subscribed to The Other Side Dispatch.

• While needed to respond to an inquiry.

• While required to operate and secure the website.

• While required for transaction, accounting, legal, consent, or compliance records.

• While necessary to honour an unsubscribe or deletion request.

Information that is no longer required will be deleted, anonymized, or securely disposed of when reasonably practicable.

11. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, secure accounts, Wix security features, encrypted connections, and limited access to subscriber information.

However, no website, email transmission, database, or online storage system can be guaranteed to be completely secure.

12. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you.

• Request access to your information.

• Request correction of inaccurate information.

• Withdraw consent for certain uses.

• Unsubscribe from marketing communications.

• Request deletion of eligible information.

• Object to or restrict certain processing.

• Request information about service providers or international processing.

• Submit a privacy complaint.

We may need to verify your identity before completing certain requests.

To exercise a privacy right, contact us using the information at the end of this policy.

You may also adjust non-essential cookie preferences through the website’s cookie settings, where available.

13. Children’s Privacy

The website presents fantasy stories, music, artwork, and entertainment that may be viewed by a broad audience.

We do not knowingly use The Other Side Dispatch to collect personal information from children who are not legally permitted to provide consent under applicable law.

Children should not submit personal information, join the Dispatch, make payments, or contact us without the involvement and permission of a parent or legal guardian where required.

If you believe a child has submitted personal information improperly, please contact us so that we can review and, where appropriate, remove it.

14. Third-Party Websites

The website may link to external websites, stores, streaming services, support platforms, or social-media pages.

A link does not mean that we control or endorse the external website’s privacy practices. Visitors should review the privacy policy of each third-party service they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy as the website, project, technology, or legal requirements change.

The revised policy will be posted on this page with a new effective date. Material changes may also be announced through the website or The Other Side Dispatch when appropriate.

Continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy.